Customer Care Project Manager
Vestiaire Collective
Paris
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At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers.

We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a Customer Care Project Manager in our Paris office.

About the role

You will be a part of Customer Care (CC) Innovation team and will be working across all countries on different Customer-Care-facing-challenges.

Two main topics you will be involved in :

Make innovation the core of our service

  • Lead in technology driven innovative improvements to customer service experience and automation to drive operational efficiencies :
  • Find the best / most efficient tools that connect CC innovation strategies to operational excellence
  • Develop proactive services to reduce contact rate and offer a waouh effect
  • Be the reference of service best practices
  • Carry our customers’ voice to the company

  • Identify and quantify all our customer feedbacks and pain points and share proactively to relevant departments in order to decrease friction through out the customer experience
  • Escalate the frequent horror stories our customers face when using the service
  • Who you are

  • At least 2 to 3 years experience in customer service or project management, preferably in fast growing environment
  • Highly results-oriented and analytical (SQL is a plus)
  • Team player and great project management skills
  • Fluent in English (another European language is a plus)
  • What we offer

  • An exciting job on a permanent contract in office in Paris where you will be able to express your creativity and potential
  • The possibility to work with a dynamic and multidisciplinary team
  • Attractive salary and bonus scheme
  • And If you move to Paris for us, we will take care of your relocation!
  • Next step

    If you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks.

    If your profile and experience fit our requirements, we will invite you for a first phone call.

    About Vestiaire Collective

    It all comes down to one important question : Why should so many great fashion items remain unworn in people’s wardrobes?

    Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global : our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong.

    Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.

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