TripAdvisor is looking for a dynamic candidate to join the Restaurants team. As a Key Accounts Account Manager, you will be responsible for managing relationships with a variety partners spanning several verticals within the Restaurants team including reputation management businesses, listings management companies, , marketing agencies, and restaurant chains.
This is a new role to the Restaurants team, in which you will be a key contributor of shaping how Account Management is handled for the strategic partnerships throughout our EMEA and APAC markets.
Reporting to the Head of Restaurant Commerce, primary responsibilities include proactively managing relationships, optimizing partnerships, improving on best practices, and strengthening partner integrations with the TripAdvisor platform.
This role requires strong attention to detail, the ability to master technical systems and processes, and polished communication skills, both internally and externally.
This is a great opportunity for a motivated candidate with a passion for food and travel to join a fun team and have immediate impact driving revenue, customer experience, and client experience for one of the fastest growing business units in a global company.
Build strong relationships with a variety of Restaurants partners
Proactively reach out to suppliers and provide recommendations to improve integrations
Actively manage inventory of partner integrations
Increase listings on TripAdvisor Restaurants platform via partner integrations
Work with the business development team to onboard new clients and smoothly manage transitions between teams
Work with the accounting team to ensure accurate reporting and invoicing of partners
Analyze partner performance and leverage relationships to optimize revenue growth
Research destinations, identify new suppliers and work with the sales team to increase partner coverage
Work with partners across the globe and gain an understanding of their individual market needs
Serve as main point of contact for current partners to help resolve issues and answer questions
Assist the key accounts sales team with pre and post sales activities including managing listings and feature activation
Collaborate with internal stakeholders; participate in special projects and initiatives
Proactively suggest improvements to current systems and processes to contribute independently to continuous process improvement
Key Skills & Experience
3-5 years account management experience, preferably with an online company; travel or restaurant industry experience preferred
Strong technical understanding. Ability to quickly learn new processes and work with development teams as necessary to troubleshoot problems
Fluent in English and Japanese. French and German a plus
Superb written and oral communication skills
Familiarity with MS Excel
Understanding of SQL a plus
Ability to organize multiple priorities simultaneously and consistently meet deadlines
Flexible and adaptable personality; self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment;
ability to work independently with minimal supervision
An entrepreneurial spirit with the ability to work efficiently in a rapidly changing and dynamic environment
Bachelor’s Degree required