Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-
only" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.
Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition.
Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.
Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong.
SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer : World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-
beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending
The IT Asset Management (ITAM) Consultant’s role is to work with SHI’s customers to assist them in understanding their Software and Hardware Environment.
The ITAM Consultant will join the SHI ITAM team and will utilize SHI’s best practice procedures, tools and people to assist our customers in controlling their software and hardware costs, as well as the associated legal and financial risks.
The position reports to the ITAM Services Manager. The ITAM Senior Consultant can be office based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices.
It is expected that this role will require frequent travel both nationally and internationally (50%).
Responsibilities / Job Function
Include but not limited to :
Executes all ITAM Consultant tasks according to the project plans of all assigned customer engagements.
Adheres and works to the internal process standards as defines and updated by management.
Collects and manages ITAM-related information from SHI, customers, and software manufacturers.
Oversees analysis of entitlement information (including contracts, EULAs, EAs, PURs etc.).
Assists the ITAM Systems Technicians and Engineers in the collection, cleanse / normalization, and management of software discovery and inventory information in order to ensure all licensing relevant data points are being collected.
Researches and understands different publishers’ product use rights, license allowances, and contractual entitlements for software products and manufacturers.
Prepares and presents ITAM deliverables to customers.
Participates in customer communications across the entire life-cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties.
Participates and leads peer reviews to oversee license analyst and consultants’ activities while ensuring the process and quality standards are maintained.
Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met.
Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers.
Participates with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution Consultants.
Support, coach and mentor ITAM Analysts and Consultants.
Advocate SHI Services to SHI Account Executives and their customers.
Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets.
Engage with other SHI departments in order to collaborate in the delivery of integrated services.
Interact with SHI Licensing Executives and Software Manufacturers to understand licensing aspects.
Define and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and procedures.
Prepare and present ITAM deliverables to customers.
Communicates accurate and relevant conclusions to customers across the entire life-cycle of a SAM project. Including producing and presenting analytical results and assuring projects get closed to the satisfaction of all parties.
Assist the Lead ITAM Consultant in creating and updating internal Standard Operating Procedures (SOPs).
Participate and lead peer reviews to oversee the ITAM Analysts and Consultants, as well as secondary review to the ITAM Administrator activities, while ensuring the process and quality standards are maintained for all ITAM deliverables.
Engage with the ITAM governance board and take the lead in ITAM sub-committees in order to create and document specifications that will improve existing services, as well as create new ones.
Participate with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution Consultants.
Identify additional upsell opportunities within existing ITAM customers.
Participate alongside with ITAM Solutions Consultants in pre-sales activities to advise customers and inform of SHI’s ITAM capabilities.
Attend, support and represent SHI at conferences and events.
Regularly present at industry events, SHI Summits and Webinars
Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standard.
Keep up to date with industry trends and new ITAM services requirements.
Will frequently travel both nationally and internationally (50%).
Qualifications / Minimum Skills Required
Candidates should possess a Bachelor’s Degree or equivalent
Minimum of 5 years of experience within the IT Asset Management field.
Strong entrepreneurial spirit; a desire and willingness to do whatever it takes
Ability to understand all aspects of the IT life cycle - from licensing to purchasing to deployment to decommissioning
Possess experience in 3 or more of the major vendors of either Wintel or Data Centre technology
Demonstrable experience in Audit Defense activities and strategies
Proven experience in designing and implementing ITAM programs, as well as leading and mentoring License Consultant teams performing on customer engagements
Highly competent in understanding complex business environments, identifying customers goals and issues and formulating ITAM strategies and solutions that need to be presented at the management level and above.
Possess specialist working knowledge of numerous software licensing models and metrics, covering a range of vendors, including a minimum of three Tier 1 software publishers : Oracle, IBM, Microsoft, SAP, Adobe, VMware, Micro Focus, Red Hat, Autodesk.
Experience of performing ITAM at a senior level, including engaging with customers’ senior management and directors.
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Exceptional research skills and the ability to manage details
Exceptional analytical skills
Exceptional written and verbal communication skills
Exceptional organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Proven experience as a Senior Consultant in ITAM in a similar or same field
Ability to manage multiple projects
Ability to create high-quality documentation with precision
Ability to travel as needed
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
Possess excellent ITAM knowledge
Ability to work as part of a team The ideal candidate will hold all the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following Microsoft accreditations within a short period of commencing the role.
Mandatory certifications : o Volume License (70-705) o SAM Core (70-713) o Cloud Fundamentals (98-369) o Security Fundamentals (98-
367) o Mobility and Devices Fundamentals (98-368) o Managing Office 365 Identities and Requirements (70-346)
A second language (preferably French) will be an advantage