Principal Solutions Consultant
Carbonite
Paris La Defense Cedex, 75, FR, 92932
il y a 4j

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud.

We embrace all things digital and are committed to being the best place to work for our employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World.

We have an opportunity in France for a Senior Solutions Consultant in our Digital Experience (DX) business unit. This role is a core member of the OpenText DX Sales team, working together to identify and develop revenue opportunities within the OpenText DX Customer and Prospect base.

This will involve analysing complex customer requirements and providing a compelling, unique value proposition to the customer, which leverages one or more solutions from the OpenText DX portfolio (Web Content Management, Digital Asset Management, Customer Communication Management, Workforce Optimization and Customer Journey Mapping).

You will be responsible for helping the customer visualize the value proposition by building out customized demonstrations of OpenText DX products and solutions and delivering technology and business level presentations to technical, business and management-level audiences.

This position will have a primary focus on Workforce Optimisation (WFO) solutions including voice analytics and customer experience with an opportunity to expand into the digital portfolio.

You are great at :

  • Delivering tailored presentations and demonstrations mainly to both a business and technical audience
  • Leveraging different presentation techniques like whiteboard, PPT, storytelling, etc.
  • Creating Need : utilizing experience from case studies, ROI studies and other assets.
  • Proactively engaging in continuous self-learning. Both deeper into single technology and across other technologies.
  • Understanding who the OpenText WFO competitors are and some level of understanding of their offerings.
  • Can produce a basic solutions architecture for single product.
  • Understanding solutions in the OpenText DX portfolio at a high level and able to articulate and present the bigger picture
  • Developing knowledge of Customer Experience Management and WFO in particular.
  • Taking full responsibility for customer focused activities, seeks input from the various parties involved and makes sure deadlines are met.
  • Adequately managing multiple engagements as to ensure all deadlines are met and customers are serviced in a timely manner.
  • What it Takes :

  • Previous relevant work experience in a solution value based selling environment
  • MSc in Computer Science or equivalent
  • French Speaking essential
  • English and advantage
  • Solid skill level in multiple product areas of Customer Experience specifically around
  • Solid working knowledge of Cloud computing strategies, business models and issues
  • Working technical knowledge of Microsoft and cloud architecture
  • A knowledge of call recordings and voice analytics is key.
  • Deep level of understanding of IT concepts such as cloud, solution design, networking and call recording and Nuance speech to text are an advantage
  • Personal Attributes and Behaviours

  • Personal Strength & Maturity : Openness to change; takes responsibility for difficult decisions and for mistakes; evokes confidence in those working with him / her; personal consistency.
  • Passion & Personal Drive : Unwavering commitment and determination to do what is necessary to ensure business success; genuine and deep concern for customers, our people, and the business;
  • constantly and creatively thinking about the business; proven work ethic; self-starter / self-motivator

  • Bridge Building Skills : Bridge builder; positive and constructive influence on any team person is a part of; able to lead in a cross-functional team;
  • people and team oriented; invests time in getting to know people in own organization and stakeholder orgs (up, down, and across).

  • Open & Honest Communication : Strong personal communication skills; able to talk about challenges and difficulties openly;
  • non-threatening in communication; not defensive in communications; able to participate in and / or initiate "crucial conversations."

  • Principles, Value & Personal Integrity : Demonstrates ethical behaviour, personal integrity and character; trustworthy - keeps confidences and doesn't gossip;
  • leads by example - walks the talk; Invests in personal development and growth. Values and promotes diversity.

  • Problem Solving Approach : Approaches problems in a rational, fact-based manner using analysis and structured problem-solving tools that ensure comprehensive understanding and effective resolution.
  • At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation.

    If you require accommodation at any time during the recruitment process please email accommodationrequests opentext.com.

    Applicants have rights under Federal Employment Laws including but not limited to : Family and Medical Leave Act (FLMA), Equal Employment Opportunity and Employee Polygraph Protection Act

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