MS SQL Expert
Crédit Agricole CIB
Paris, France
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Crédit Agricole CIB is the Corporate and Investment Banking arm of the Crédit Agricole Group, the world's n 13 bank measured by Tier One Capital (The Banker, July 2017)

Crédit Agricole CIB offers its clients a large range of products and services in capital markets, investment banking, structured finance and corporate banking.

The Corporate and Investment Bank is structured around six major divisions :

  • Client Coverage & International Network,
  • International Trade & Transaction Banking,
  • Global Investment Banking,
  • Structured Finance,
  • Fixed Income Markets,
  • Debt Optimisation and Distribution.
  • The Bank provides support to clients in large international markets through its network with a presence in major countries in Europe, America, Asia Pacific and the Middle East.

    Business type

    Types of Jobs - IT / Project Management

    Job Summary

    He / She will be a technical expert for all MS / SQL services in CA-CIB. As such, he / she will provide support and act as the last level of escalation point for all production support activities within the MS / SQL team in Singapore.

    He / She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.

    He / She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

    The 14-member MS / SQL and Sybase team operates the RUN activities and delivers projects for its infrastructure scope covering MS / SQL Server 2008 / 2012 / 2014 running on MS Failover Cluster.

    Job detailed description

    An Expert has a wide spectrum of responsibilities and actions.

    As an expert of his / her team, he / she :

  • assigns technical tasks and manages delegation for technical issues,
  • animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development and provides training when required,
  • supports new technologies and leverages them to provide consistency of service across streams,
  • manages service improvements for all MS / SQL services supported throughout the organization,
  • documents, reviews, maintains and shares relevant technical information to the team
  • provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on LEAN-CA-CIB best practices,
  • focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
  • reviews technology changes to identify potential risks,
  • is responsible for the problem management module in ITSM
  • As an experienced professional in MS / SQL Services, he / she :

  • supports his / her team during diagnosis when technical issues rise in his / her scope of expertise,
  • is aware of the global IT structure so that he / she anticipates interrelationships within the organization,
  • manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
  • engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
  • facilitates collaboration and spread of information from and to the team,
  • actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
  • actively assist in identifying the most technical skilled candidates for open roles.
  • Minimal education level

    Bachelor Degree / BSc Degree or equivalent

    Academic qualification / Speciality

  • Must be a bachelors / engineering graduate
  • Level of minimal experience


  • Minimum 8-10 years of experience in managing MS / SQL environment with about 3-5 years of experience in financial institutes
  • Required skills

  • Excellent communication, interpersonal and logical skills
  • Working hours will match Europe business hours - 2pm to 11pm SGT (DST)
  • On-call support will be provided on a rotational basis
  • Able to work autonomously
  • Able to work in a multicultural environment
  • Technical skills required

  • Subject matter expert on technologies MS / SQL Server 2008 / 2012 / 2014
  • Knowledge and hands on, working experience with SQL Products SSIS, SSRS, SSAS and Sybase
  • Hands on experience with windows scripting (PowerShell and batch)
  • Hands on experience with Developer DBA experience
  • Hands on experience with Java, PLSQL and VB
  • Languages

    English / French language

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