Crédit Agricole CIB is the Corporate and Investment Banking arm of the Crédit Agricole Group, the world's n 13 bank measured by Tier One Capital (The Banker, July 2017)
Crédit Agricole CIB offers its clients a large range of products and services in capital markets, investment banking, structured finance and corporate banking.
The Corporate and Investment Bank is structured around six major divisions :
Client Coverage & International Network,
International Trade & Transaction Banking,
Global Investment Banking,
Fixed Income Markets,
Debt Optimisation and Distribution.
The Bank provides support to clients in large international markets through its network with a presence in major countries in Europe, America, Asia Pacific and the Middle East.
Types of Jobs - IT / Project Management
He / She will be a technical expert for all MS / SQL services in CA-CIB. As such, he / she will provide support and act as the last level of escalation point for all production support activities within the MS / SQL team in Singapore.
He / She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.
He / She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The 14-member MS / SQL and Sybase team operates the RUN activities and delivers projects for its infrastructure scope covering MS / SQL Server 2008 / 2012 / 2014 running on MS Failover Cluster.
Job detailed description
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his / her team, he / she :
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development and provides training when required,
supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all MS / SQL services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for the problem management module in ITSM
As an experienced professional in MS / SQL Services, he / she :
supports his / her team during diagnosis when technical issues rise in his / her scope of expertise,
is aware of the global IT structure so that he / she anticipates interrelationships within the organization,
manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
facilitates transformation projects and suggest future directions for new areas of improvement and change,
is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
facilitates collaboration and spread of information from and to the team,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
actively assist in identifying the most technical skilled candidates for open roles.
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Must be a bachelors / engineering graduate
Level of minimal experience
Minimum 8-10 years of experience in managing MS / SQL environment with about 3-5 years of experience in financial institutes
Excellent communication, interpersonal and logical skills
Working hours will match Europe business hours - 2pm to 11pm SGT (DST)
On-call support will be provided on a rotational basis
Able to work autonomously
Able to work in a multicultural environment
Technical skills required
Subject matter expert on technologies MS / SQL Server 2008 / 2012 / 2014
Knowledge and hands on, working experience with SQL Products SSIS, SSRS, SSAS and Sybase
Hands on experience with windows scripting (PowerShell and batch)
Hands on experience with Developer DBA experience
Hands on experience with Java, PLSQL and VB
English / French language