Integration Consultant
Amadeus
Boulogne, France
il y a 6j

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Within Travel Channels, TCO (Travel Channels Customer Operations) unites all world-wide activities related to transversal product management, delivery services and customer services, therefore playing a key role in all the steps of the customer relationship : from the acquisition of the customer (Product Management / Construction Domains), to adoption (Delivery) and then retention (Customer Services).

In Delivery Services (TDS), we are responsible for the implementation of the Amadeus Solutions, as well as the Consulting and Program management for our Travel Channels customers.

We aim to design the right level of serviceability for these solutions and industrialize our delivery practice worldwide in order to meet segments’ pipeline objectives.

The Delivery Services group is composed of the following entities : 4 Delivery Segments, mapping the customer segments (Retail, Online, Business Travel and Corporations), 4 Delivery Domains which are our poles of expertise, and 1 transversal team.

Purpose of the Role

Integration Consultant are responsible for implementing Solutions for Travel Agencies. Provide billable consultancy / integration services to improve business performance.

Pre-sales

  • Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
  • Assistance, Consulting and Implementation

  • Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.
  • For each new project, validate the consistency of the scope and raise warning / recommendation when applicable.
  • Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.
  • Define implementation questionnaire with TCH members and explain it to our internal stakeholders for them to gather all information required from customer before starting implementation.
  • Configure the platform correctly, including opening tasks to other teams if required.
  • Ensure relevant and exhaustive validation (unit test, e2e test, UAT and pre-production)
  • Monitor launch in production (transition period), react quickly in case of issue.
  • Create and send relevant deliverables when project is completed with customers
  • Provide advice / consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases : Provide functional support and problem resolution within the overall integration project
  • For the most complex cases :
  • Establish and manage the product / solution integration schedule
  • Support Integration activities during the implementation project
  • Provide formal integration status, KPIs and customer feedback reporting to Management
  • Perform final sign-off / certification prior to implementation in production
  • Represent the management at the integration project steering committee
  • Post integration & Post implementation Consultancy

  • Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
  • Make sure customers make the most of the Amadeus products / solutions
  • Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes
  • Present complex analysis results in client meetings
  • Identify potential upsell activities for consulting and optimization missions
  • Process Improvement

  • Propose & follow-up Internal processes improvement
  • Identify & recommend Internal tools / techniques for further process automation
  • Service Design

  • Punctually, the integration consultant may take a service designer role in a construction domain, and therefore have the following responsibilities :
  • Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement
  • Review product specification ("Service" section)
  • Contribute to the validation of serviceability deliveries within the feature team
  • Build, store and track Services Documentation Implementation Guides, Cookbook, How To, SharePoint repository updated with all key documentation.
  • Creates a serviceability matrix Details product functionalities ready to be industrialized

  • Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
  • Transfer knowledge to Implementers globally
  • The incumbent :

  • Recommends process, product and / or service improvements based on understanding and anticipation of internal and external business challenges
  • Autonomously solves unique and complex problems that have broad impact in the business
  • Receives guidance from Senior management only in the most complex situations
  • Education :

    Tourism Degree, IT System Engineer or similar with experience in Tourism

    Certification / Specialization in Advanced Consulting

    Relevant Work Experience :

    Previous experience with Implementation.

    Functional Analysis or Product Management roles.

    Languages :

    Fluent English, Spanish. Portuguese is a plus

    We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

    Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization.

    Recruitment agencies : Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location.

    Amadeus is not responsible for any fees related to unsolicited resumes.

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