What you will do :
The level 3 SME will be responsible forthe technological part of O365 BAU support and O365 related projects. Theseprojects will focus on communication and collaboration tools;
Design and setup of all Telephony relatedprojects. These may be pure O365 Teams related or a hybrid model using somelegacy telephony platforms and integrated with O365 Teams.
Design and setup of all mail migrationprocesses.
Understand and adhere to applicable AXAdata privacy practices and laws.
Develop and maintain migrationdocumentation.
Manages level 3 project support activitiesthat may arise, manages escalations with Microsoft support whenever necessary.
Perform official change control as necessary.
Assist supporting teams on escalatedtickets pertaining to Outlook, Outlook Web Access, email client functionalityvia mobile devices, Exchange, backup, recovery, as well as other issues thatmay arise during the project.
Provide senior expertise and assistancefor project routine customer inquiries as well as project emergency mattersutilizing exceptional customer service orientation.
Monitor technical alerts and thresholdsneeded for the project, while taking preventive or corrective actions toresolve.
Work together with operations teams totroubleshoot any related project technical issues for Active Directory,Exchange and supportive components, using proven analytical and problem-solvingskills.
Produce technical documents forpublication that’s used by L2 technical people to assist with global emailsolutions.
Who you are GENERAL
Minimum 7 - 10 years of experience in IT Service-related industry.
University degree with IT or Business orientation.
Ability to provide technical guidance.
Ability to understand and manage customers and suppliers.
Strong analysis and synthesis skills with attention to detail.
Excellent written, oral communication and interpersonal skills.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressureenvironment.
Showing an individual flair; original thinking; self-motivated andconfident in own decisions.
Knowledge of migrating, upgrading and transitioning of differentTelephony platforms towards O365 Teams.
Minimum of 5 years of Windows system management experience.
Minimum 3 years of current, progressive, and specialized work experiencesupporting, administering and implementing Electronic Mail systems such asMicrosoft Exchange 2003 / 2007 / 2010 / 2013, O365 along with the related supportinginfrastructure including instant messaging (Skype / Lync), spam protection andantivirus solutions.
Proven experience in administration and troubleshooting Exchange 2003,2007, 2010 or 2013, O365 systems with particular experience with AD, DAG's andmultiple site deployments.
Strong understanding of network concepts including TCP / IP subnetting,routing, SMTP protocol, DNS, DHCP, etc.
After-hours accessibility in event ofemergencies and / or executive management escalation.
Some business travel will be expected.
Would youlike to wake up every day driven and inspired by our noble mission and to worktogether as one global team to empower people to live a better life?
Hereat AXA we strive to lead the transformation of our industry. We are looking fortalented individuals who come from varied backgrounds, think differently andwant to be part of this exciting transformation by challenging the status quoso we can push AXA - a leading global brand and one of the most innovativecompanies in our industry - onto even greater things.
In afast-evolving world and with a presence in 64 countries, our 166,000 employeesand exclusive distributors anticipate change to offer services and solutionstailored to the current and future needs of our 103 million customers.
Who we are :
Within Group Operations, Group IT defines and leads the technologystrategy of the Group so that the AXA IT platform enables innovation &growth while ensuring the quality of service, aligned to business-drivenpriorities.
Teams work together to enable the move from traditional insurer to technology led company’, by :
o Providing streamlined, efficient &innovative IT services and products
o Ensuring a consistent customerexperience with harmonized processes and a dedicated customer facing engagement
o Being a catalyst of Cloud adoption andindustrialization of operations, while optimizing cost
o Managing the AXA IT Platform, includingthe implementation of the IT strategy and the definition of the business &application architecture
o Protecting AXA Services employees,assets and data and ensuring security is an integral part of the IT culture andprocesses
o Driving the IT governance & theexecution of the AXA global IT strategy
What We Offer
At AXA, we lead an HR policy that encourages diversity, maintains your professional and private life balance and accelerates the skills and career development : promotion of diversity, remuneration policy, training device, .
Discover everything that makes AXA an employer of choice.
Whatever your job is, we strive to offer you career opportunities. Our goal is to develop your skills to support the transformation of our changing business.