ABOUT THE OPPORTUNITY
The Technical Account Manager role has two core strands - being accountable for in-life clients’ queries (Account Management) regarding Freewheel Products and managing the implementation of Freewheel products (Project Management)
Account Management (60%)
Be the main point of contact for the day-to-day client’s queries in all their interactions with FreeWheel Publisher products and services.
Work with the client service team and product team to report to international and external stakeholders about tasks and progress on issues.
Work closely with all of the internal team to ensure the timely resolution of all issues.
Analyse problems and provide big-picture vision to help with solving issues .
Analyse recurring issues to bring underlying problems to the surface.
Advocate client’s needs to the product and engineering teams, adding qualification, extra context and information to the ideas forum.
Escalate projects updates, issues and upsell opportunities to the Customer Success Manager as appropriate.
Support the Customer Success Manager with the identification of new or expanded customer opportunities and on the organisation of quarterly business reviews.
Ensure processes for operations are clear and effective.
Monitor and ensure compliance with operational standards.
Build and analyze regular reports for measuring operational KPIs and yield management KPIs.
Project Management (40%)
Manage all ongoing projects for new and existing clients. This includes :
Manage a portfolio of ongoing projects that can range from initial project scoping through to completion.
Understand the business use cases for all projects in order to best execute according to the client’s needs.
Maintain up-to-date project documentation, such as the Project Plan, RAID Log and meeting notes.
Track and manage task completion for the Project Team throughout the project with a focus on quality and outcome.
Effectively and timely report to management and clients about project status and progress.
Work in conjunction with many internal FreeWheel teams, including Solutions Engineering, Product Management and Advisory Services to execute against projects.
Collect and share information, rapidly applying lessons learned to help us continuously improve.
Contribute to the evolution of processes and best practices in project management.
We are looking for someone with the following attributes :
At least 3 years of experience working in a client-facing account manager or project manager capacity
BA / BS in computer science or equivalent degree required
Demonstrate a track record of managing and developing a portfolio of large accounts
Demonstrate a track record of exemplary project management skills
Very strong written and verbal communication skills
Excellent presentation skills and experience of presenting to senior management
Fluent in English.
Willingness to travel up to 25% of the time (varies by month)
Are looking for a fast-paced, entrepreneurial working environment with a clear leader the television advertising technology space
FreeWheel, a Comcast Advanced Advertising Company, is the industry’s most complete advertising management . We enable our collective client base to manage and monetise their premium video inventory in the brand-
safe ways they require. Our clients include AOL, DIRECTV, Fox, NBC Universal and Viacom in the U.S., and MTG, Sky, Canal and Channel 4 in Europe.
FreeWheel’s global position stands to advocate for the entire industry through the FreeWheel Council for Premium Video.