Technical Account Manager
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The Technical Account Manager role has two core strands - being accountable for in-life clients’ queries (Account Management) regarding Freewheel Products and managing the implementation of Freewheel products (Project Management)

Account Management (60%)

  • Be the main point of contact for the day-to-day client’s queries in all their interactions with FreeWheel Publisher products and services.
  • Work with the client service team and product team to report to international and external stakeholders about tasks and progress on issues.
  • Work closely with all of the internal team to ensure the timely resolution of all issues.
  • Analyse problems and provide big-picture vision to help with solving issues .
  • Analyse recurring issues to bring underlying problems to the surface.
  • Advocate client’s needs to the product and engineering teams, adding qualification, extra context and information to the ideas forum.
  • Escalate projects updates, issues and upsell opportunities to the Customer Success Manager as appropriate.
  • Support the Customer Success Manager with the identification of new or expanded customer opportunities and on the organisation of quarterly business reviews.
  • Ensure processes for operations are clear and effective.
  • Monitor and ensure compliance with operational standards.
  • Build and analyze regular reports for measuring operational KPIs and yield management KPIs.
  • Project Management (40%)

    Manage all ongoing projects for new and existing clients. This includes :

  • Manage a portfolio of ongoing projects that can range from initial project scoping through to completion.
  • Understand the business use cases for all projects in order to best execute according to the client’s needs.
  • Maintain up-to-date project documentation, such as the Project Plan, RAID Log and meeting notes.
  • Track and manage task completion for the Project Team throughout the project with a focus on quality and outcome.
  • Effectively and timely report to management and clients about project status and progress.
  • Work in conjunction with many internal FreeWheel teams, including Solutions Engineering, Product Management and Advisory Services to execute against projects.
  • Collect and share information, rapidly applying lessons learned to help us continuously improve.
  • Contribute to the evolution of processes and best practices in project management.

    We are looking for someone with the following attributes :

  • At least 3 years of experience working in a client-facing account manager or project manager capacity
  • BA / BS in computer science or equivalent degree required
  • Demonstrate a track record of managing and developing a portfolio of large accounts
  • Demonstrate a track record of exemplary project management skills
  • Very strong written and verbal communication skills
  • Excellent presentation skills and experience of presenting to senior management
  • Fluent in English.
  • Willingness to travel up to 25% of the time (varies by month)
  • Are looking for a fast-paced, entrepreneurial working environment with a clear leader the television advertising technology space
  • FreeWheel, a Comcast Advanced Advertising Company, is the industry’s most complete advertising management . We enable our collective client base to manage and monetise their premium video inventory in the brand-

    safe ways they require. Our clients include AOL, DIRECTV, Fox, NBC Universal and Viacom in the U.S., and MTG, Sky, Canal and Channel 4 in Europe.

    FreeWheel’s global position stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

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