Customer Service Agent (M/F)
Ecolab
Paris, Île-de-France
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Ecolab is seeking a Customer Service Agent who will use their high energy and social skills to partner with customers and help them achieve the maximum benefit from our products.

As a team, we strive to exceed our objectives and help drive greater customer satisfaction. Join Ecolab and become part of a dynamic team that is passionate about the work they do.

What’s in it For You :

  • Enjoy non-traditional work hours that fit the schedule you need
  • Be recognized for meeting goals, and secure opportunities for advancement
  • Sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • What You Will Do :

  • Process inbound calls
  • Manage limited QA outbound calls, depending upon volume
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete calls on screen accurately while speaking with customers
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
  • Minimum Qualifications :

  • High school diploma or equivalent
  • Proficient in Windows and Customer Service software
  • Ability to type 55 words per minute
  • Prior experience utilizing a multi-line telephone system
  • No immigration sponsorship available for this position
  • Preferred Qualifications :

  • Bachelor’s degree completed or in process
  • Knowledge of Clientele, or similar software
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Solid problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable
  • Fluent in French and English
  • Our Commitment to Diversity and Inclusion

    At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.

    We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.

    In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

    In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

    Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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