JOB PURPOSE :
The Boutique Manager is responsible for all aspects of the Boutique business including : sales generation, store operations and team and client development.
Tasks and Responsibilities
Responsible for achievement of annual Boutique sales goals across all product categories
Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals
Ensure that all Clients experience outstanding service at all times
Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales
Develop product knowledge in coordination with Merchants and Training Team
Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
Report on product sell though and client feedback to make recommendations to the Merchandising Team
Manage all operational processes in partnership with the Operations Manager including : Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service
Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
Review paperwork pertaining to receiving, transfers, MOS / damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
Problem sole and develop strategies that support the Boutique’s service, efficiency, and productivity
5-7 Years of luxury boutique management experience
Strong understanding of Luxury Fashion Industry and Luxury Clientele
Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
Effectively delegate tasks and follow-up with Department Managers
Adjust priorities and manage time wisely in a fast-paced environment
Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
Strong interpersonal, communication, organization and follow-through skills
Work a full-time schedule including nights, weekends, and holidays
Travel as needed
Operate all equipment necessary to perform the job
Ability to understand and apply all company policies and procedures