Market Manager Tunisia
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Job Description

As Market Manager, the key objective is to guide expansion of ’s network of hotel partnerships, establishing and maintaining account relationships.

The Market Manager leverages their experience in procurement, e-commerce, revenue management and the hotel / travel / hospitality industry, generally, in order to manage ’s hotel market and market partnership-related functions.

Additionally, the Market Manager is expected to identify trends, optimize pricing, ensure content competitiveness and identify and secure potential sources of supply to satisfy consumer demand on storefronts.

Key Responsibilities

Build strong supplier relationships and convincingly explain the strategic benefits of the products to grow bookings, revenues and gross profit in assigned markets

Evaluate existing partnerships and determine actions to optimize performance

Execute and track both acquisition and account management activities

Recommend and execute strategies and promotional activities with hotel partners to maximize accommodation availability and content competitiveness

Decide on promotional campaigns and conditions / criteria for participation

Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions

Conduct ongoing reviews of production with participating hotels and continually present strategic recommendations using a consultative approach to optimize hotel conversion and assist partner hotels in maximizing their revenue via products

Formulate project ideas, determine where opportunity exists and implement new approaches

Negotiate and evaluate costs of running feature marketing campaigns for hotel properties

Identify regional supply requirements in terms of product offerings and promotions to meet market demands

Identify, qualify, contact, counsel, and visit key accommodation suppliers to grow ’s portfolio

Maintain knowledge of key events in assigned markets and their impact on hotel availability

Research and troubleshoot rate and availability issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.

Manage listings for new suppliers and renewals with existing partners

Manage and improve upon internal team operation processes

Train and inform hotel partners on technologies, tools and models

Create business case to facilitate new product creation or enhancements of existing technology, reporting and tools

Use out-of-the-box thinking to develop and implement solutions to unique challenges

Conduct market research

Prepare presentations and materials

Manage regular weekly / monthly supplier reports

Conduct local and / or national training (e.g., account management techniques, best practices, specific areas of business

Other duties as assigned


Skills and Experience

Bachelor’s degree in any relevant field or equivalent experience

Three-five years of experience in e-commerce and / or revenue management, highly preferred within hotel, travel or hospitality industry (especially OTA channels)

Travel industry contacts within relevant destination and market is a plus

Strong interpersonal skills and ability to influence external / internal stakeholders

Ability to research, prepare and communicate various proposals to potential and current hotel partners

Success in acquiring, building and maintaining long-term customer relationships

Proficiency in English, French and Arabic

Proficiency in Microsoft office and PC applications

Strong problem-solving, analysis, and planning skills

Adapts well to - and is energised by - changing and dynamic workplace and industry

Possesses creative and innovative instincts and the ability to translate ideas into reality

Thrives as a team player demonstrates a strong work ethic

Additional Information

This position is a permanent contract based in France or Tunisia

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