Social Media Customer Care Intern (Spanish speaker)
BACK MARKET
Paris, France
il y a 6j

Founded in 2014, BackMarket is the first online marketplace dedicated exclusively to refurbished electronic devices. With 158M€ raised already, we are sabotaging new’ by connecting highly selected certified professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products.

Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a global leading tech company are three solid reasons to wake up every morning.

Taking part in Back Market’s adventure means committing to an ambitious project with a strong social and environmental impact!We are committed to providing an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin).

YOUR MISSIONS (if you accept) :

  • Providing to our clients and prospects an answer within 1 hour
  • Checking Back Market mention on the Internet and provide help
  • Being proactive in improving the customer experience
  • Exceeding customer and prospect expectations
  • Being in charge of increase our notations on reviews platform (Trusted Shops, Trustpilot etc.)
  • Being the guardian of Back Market tone of voice
  • Participating in transversal projects to support the customer's voice
  • WHAT WE ARE LOOKING FOR :

  • Native Spanish speaker
  • Interest and passion for Social Medias
  • English has no secret for you and if you master French as well, it's a real plus!
  • You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
  • You are committed to making our customers happy
  • You like to do concrete things and get your hands dirty
  • You know how to prioritize, take care of details and the pressure doesn't scare you
  • You are eager to learn and you want to immerse yourself in a very, very fast growing startup
  • You are a fantastic team player, with whom it is cool to work alongside
  • Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Signaler cette offre d'emploi
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature