Founded in 2014, BackMarket is the first online marketplace dedicated exclusively to refurbished electronic devices. With 158M€ raised already, we are sabotaging new’ by connecting highly selected certified professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products.
Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a global leading tech company are three solid reasons to wake up every morning.
Taking part in Back Market’s adventure means committing to an ambitious project with a strong social and environmental impact!We are committed to providing an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin).
YOUR MISSIONS (if you accept) :
Providing to our clients and prospects an answer within 1 hour
Checking Back Market mention on the Internet and provide help
Being proactive in improving the customer experience
Exceeding customer and prospect expectations
Being in charge of increase our notations on reviews platform (Trusted Shops, Trustpilot etc.)
Being the guardian of Back Market tone of voice
Participating in transversal projects to support the customer's voice
WHAT WE ARE LOOKING FOR :
Native Spanish speaker
Interest and passion for Social Medias
English has no secret for you and if you master French as well, it's a real plus!
You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
You are committed to making our customers happy
You like to do concrete things and get your hands dirty
You know how to prioritize, take care of details and the pressure doesn't scare you
You are eager to learn and you want to immerse yourself in a very, very fast growing startup
You are a fantastic team player, with whom it is cool to work alongside
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.