Social Media Customer Care Intern (Spanish speaker)
Paris, France
il y a 6j

Founded in 2014, BackMarket is the first online marketplace dedicated exclusively to refurbished electronic devices. With 158M€ raised already, we are sabotaging new’ by connecting highly selected certified professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products.

Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a global leading tech company are three solid reasons to wake up every morning.

Taking part in Back Market’s adventure means committing to an ambitious project with a strong social and environmental impact!We are committed to providing an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague and Berlin).

YOUR MISSIONS (if you accept) :

  • Providing to our clients and prospects an answer within 1 hour
  • Checking Back Market mention on the Internet and provide help
  • Being proactive in improving the customer experience
  • Exceeding customer and prospect expectations
  • Being in charge of increase our notations on reviews platform (Trusted Shops, Trustpilot etc.)
  • Being the guardian of Back Market tone of voice
  • Participating in transversal projects to support the customer's voice

  • Native Spanish speaker
  • Interest and passion for Social Medias
  • English has no secret for you and if you master French as well, it's a real plus!
  • You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
  • You are committed to making our customers happy
  • You like to do concrete things and get your hands dirty
  • You know how to prioritize, take care of details and the pressure doesn't scare you
  • You are eager to learn and you want to immerse yourself in a very, very fast growing startup
  • You are a fantastic team player, with whom it is cool to work alongside
  • Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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