Guest Service Coordinator
Hotel Plaza Athénée
Paris
il y a 1 mois

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Job Title

Guest Service Coordinator

Position Overview

To provide an exceptional guest experience, by anticipating guests’ needs in an intuitive manner and ensuring a seamless service is delivered from arrival through to departure.

Essential Functions & Physical Requirements

  • To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
  • Check in / out and rooming according to the Coworth Park standards.
  • To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
  • To drive buggies in a safe manner around the estate.
  • Qualifications and Desirables

  • Passionate about hospitality and delivering a luxury 5* service to our guests
  • Would like to work in a 5* hotel environment
  • Eager to learn and develop
  • Experience of Opera
  • Good written and spoken English
  • Benefit Package

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users
  • Location

    Blacknest Rd, Sunningdale SL5 7SE Ascot

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