The Hosting Product Service Line is looking for an experienced Restricted Perimeters IT Operations Specialist, r esponsible for the reliability, efficiency and availability of the systems environment as well as the timely delivery and deployment of IT products and services.
Scope (main activities, IM products, IM services)
All Restricted Perimeters of France and Germany except the German National Eyes Only perimeters
Manage Technical infrastructures all along their lifecycle, from implementation to decommissioning
Ensure Incidents, Requests and Change management
Ensures the provisioning of new software packages and upgrades.
Maintains the infrastructure in operational condition in line with OLA / SLAs.
Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
Monitors and tracks system performance against negotiated service-level agreements (SLAs).
Monitors outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
Supervises system backup processing, and leads disaster recovery tests
Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.
Promote actions ensuring that deployed solutions are compliant with security policies and preserved from vulnerabilities.
Manages end user services (accounts, access rights ) in accordance with the need to know principle
Competences, Methods & Tools
Virtualisation technologies, VMware
Management & Monitoring platforms SCCM, SCOM, Red Hat Satellite, Red Hat Ansible
Operating Systems, Windows Servers, Linux, Unix
Databases Oracle, Microsoft SQL, OpenSource DB
Backup Technologies (Veeam, Netbackup )
Scripting development (PowerShell, Python, )
Capacity to manage confidential information
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.