Customer Excellence Specialist - Advanced
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About the job As a Customer Excellence Specialist advanced, you will be the 2nd layer for our clients , and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.

Reporting to your team leader, you will bridge the gap between our customers and the various product teams internally. You will be in direct contact with customers and our engineers when needed.

You will have to ensure customers' requests are handled within reasonable deadlines while also working on improving the overall effectiveness of the technical support teams.

You will also work with the Level 3 team to create new processes and update existing ones.

Minimum qualifications

  • Passionate about cloud technologies
  • Excellent technical knowledge in building, deploying, and maintaining cloud services
  • Significant experience using Operating Systems, Linux systems, and virtualization systems
  • Solid understanding of network administration and IP management
  • Able to analyze, understand, and diagnose complex technical problems
  • Fluent in French and very good command of English
  • Good at teaching and sharing your knowledge
  • Excited to work as part of a team
  • Responsibilities

  • Testing Scaleway’s innovative products in order to better explain them to our customers
  • Developing your technical expertise on complex use cases alongside product teams,
  • Putting forward solutions and participating in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector
  • Support our top customer by ticketing or phone
  • Troubleshooting complex technical issues
  • Location This position can be either : - Based in our offices in Paris or Lille (France), partial / full remote is possible - Fully remote in Europe#LI-Remote, #LI-Hybrid Salary Range 36,000 - 44,000 + 4,000 variable EUR per year Recruitment Process Screening call - 30 mins with the recruiter Manager Interview - 45 minsTechnical Interviews - 45 minsHR Interview - 45 minsOffer sent - 48 hoursWe treat every candidate equally in our recruitment process.

    Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

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