About the job As a Customer Excellence Specialist advanced, you will be the 2nd layer for our clients , and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.
Reporting to your team leader, you will bridge the gap between our customers and the various product teams internally. You will be in direct contact with customers and our engineers when needed.
You will have to ensure customers' requests are handled within reasonable deadlines while also working on improving the overall effectiveness of the technical support teams.
You will also work with the Level 3 team to create new processes and update existing ones.
Location This position can be either : - Based in our offices in Paris or Lille (France), partial / full remote is possible - Fully remote in Europe#LI-Remote, #LI-Hybrid Salary Range 36,000 - 44,000 + 4,000 variable EUR per year Recruitment Process Screening call - 30 mins with the recruiter Manager Interview - 45 minsTechnical Interviews - 45 minsHR Interview - 45 minsOffer sent - 48 hoursWe treat every candidate equally in our recruitment process.
Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!