Job Title : Expert Fonctionnel SIRH
In DECIDIUM Customer Service, you represent the core of Payroll expertise as part of our PROCESSING service commitment.
Role in terms of tasks :
Your mission is divided into six major issues :
Within the functional experts collective SIRH, you receive requests from our customers (ADPeService) that have been the subject of a prior qualification of criticality and a scoping analysis by the Functional Consultants SIRH.
You become the owner of the requests and in charge of their processing as soon as an intervention requires a thorough analysis and parameterization work, justifying a time and increased availability.
You are in direct contact with a customer as soon as a ticket or a thematic action plan (redesigning a parameter linked to the station,) concerning you is entrusted to you, and for the definite duration of its resolution.
Thus, the customer has your telephone contact and is likely to be in direct interaction with you during this resolution.
You carry the delivery and the recipe of the treated point.
Your mission takes place within the functional experts collective SIRH by service center. The requests are assigned to you as part of a shared Siebel group and according to a collective capacity planning.
You contribute to a collective quantitative and qualitative management performance and contribute with your colleagues to define the standard of performance to expect, considering the requirements of internal and final customers and the nature of your business.
Your request processing activity in terms of detailed analysis, recommendation of solutions and parameterization is based on processing options capitalizing on the value proposition of the ADP DECIDIUM modeled offer and the desire to retain parameterization as close as possible to the parameterization models recommended by ADP and the final functional requirements of the customer.
Your contribution, within the DECIDIUM service model, is primarily focused on the performance of backlog management of our customers' parameter requests (qualitatively and quantitatively) and the search for management performance of this measurable and continuously improving backlog.
You also contribute to compliance with the Monthly Release Policy applicable to the DECIDIUM customer fleet. Knowledge : Have a transverse vision of IS Know the client's organization Know the state of the art of the fields of intervention Understand the technical decision-
making architecture Have a good understanding of HR practices in business Know the HR processes of the company Know your offers Know your organization.
Know how to federate and control your client
Know how to manage the customer relationship
Know how to integrate into a service center
Perform a pay setup project
Diagnose a situation
Manage conflictual contexts
Negotiate and convince
Use office tools
Valuing your work and keeping track of related quotes
Knowledge is :
Have a good relationship
To listen to others
Anaytical and synthetical mind
Being a driver, a player of continuous improvement
Accelerate decision-making by sharing with his manager
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