Job Description :
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers.
The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.
To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients’ business needs are being met consistently to support the renewal.
Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.
Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.
Key Responsibilities : Retention
Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy / ideas to turnaround
Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer ROI with DJ
Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business / industry, competitor solutions they are using and the client’s current and developing needs.
Understand how your clients derive value from DJ services / products, know the people involved including decision makers within those groups.
Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
The CES must maintain accurate and appropriate client records within the Company’s systems.
Required Skills and Experience :
Min 1-3 years of proven success in customer engagement or sales
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
Proficiency in English and French required. Spanish language skills will be appreciated.
What we offer?
In return, we offer a professional, progressive and multicultural environment for you to grow both personally as well as a wide range of benefits offered by a global company.
How do you apply? - If you feel that this position matches your skills, experience and motivation please submit your CV which must state your current salary and expectations to be considered.
Please note only candidates requested for interview will be contacted.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
EEO / AA / M / F / Disabled / Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process.
If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam dowjones.
com . Please put Reasonable Accommodation" in the subject line.
Business Area : PIB - SALES
Job Category : Sales Ops / Planning / Support Group