ESG Client Consultant
MSCI
Paris, France
il y a 6j

Position Overview

MSCI ESG is seeking to expand its ESG Consultants team in Europe. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally.

Successful candidates will have a Responsible Investing (RI) or financial background and exhibit a passion for ESG issues.

They should have proven abilities to develop strong working relationships with external clients, learn MSCI ESG Research products and guide clients to better use those products.

Consultants must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI ESG Research to all levels of client management.

As MSCI ESG Research continues to grow, our clients span some of the world's largest asset manager, pension funds, and foundations.

Managing the relationships for a portfolio of clients exposes Consultants to a wide range of institution types and ensures a challenging role with daily client interactions.

To succeed in the role, a Consultant must learn about ESG products and issues, about their client's line of business and investment process and constraints and then bring that knowledge together to provide insight and best practices to those client organizations.

Performance is based on a combination of factors including account renewal rates, proactive management and client communication, contract value growth and pre-

sales activities. In the pre-sales role, the Consultants partners with the sales team, bringing industry and product expertise to initial client meetings.

After a client has begun using MSCI ESG Research solutions, the Consultant owns and manages the client experience. This entails offering proactive support, expertise on ESG services and usage, and participating in the client renewal process.

Scope of Responsibility

Achieve target renewal rate which will require :

Act as a trusted advisor for clients and their advocate within MSCI ESG Research

Drive revenue growth with outstanding client service

Serve as domain expert on MSCI ESG Research's suite of ESG solutions and services

Proactively communicate and educate clients on key ESG matters

Own and manage client inquiry and issue resolution process using SalesForce.com and other internal tools

  • Monitor and ensure client satisfaction;
  • Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner

  • Develop / drive account management plans for all clients;
  • Conduct regular calls / visits with clients (health checks, training, relationship planning and review), requiring roughly 5 days of travel per month within Europe

    Identify and communicate up-sell opportunities to sales team

    Provide subject matter expertise in pre-sales / up-sell / on-boarding activities

    Conduct training for clients

    Build up ESG industry expertise in order to guide client in integrating ESG research into their investments processes

    Perform frequent testing of new product features

    Continually assess target market and work with management to ensure company is offering relevant services

    Encourage and facilitate meetings between clients and research analysts

    Act as liaison between client and internal MSCI ESG Research teams for key client initiatives

    Communicate market requirements to ESG Research business leaders

    Attend relevant industry events

    Take ownership for projects to help improve client service delivery and team efficiency

    Specific Knowledge / Skills

    Good understanding of the ESG market and how ESG factors impact the investment process

    Knowledge of the financial services industry is required

    Excellent organizational, presentation and communication skills

    Innovative, motivated, client-oriented and commercially-aware thinker

    Demonstrated project management skills - define scope, resources and time lines and manage to deliverables

    A team player able to effectively manage the expectations of a diverse and demanding client base

    Absolute personal and business integrity

    Oral and written fluency in English are required.

    Dutch language fluency is a significant advantage

    Experience, preferably in a consultant and / or client facing position within financial services or RI

    MBA or Masters Degree preferred

    CFA charterholders would have an advantage

    Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

    To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.

    MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

    MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.

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