Customer Success Manager
Sigfox
Paris 17e Arrondissement, France
il y a 13j

As Customer Success Manager and reporting to the Head of Customer Solutions & Success, you are part of the Global Business Development Team whose mission is to accelerate market demand, connectivity and service revenues globally with Sigfox Operators, Channel, Alliance and Ecosystem partners.

The objectives of the Customer Success Manager are to :

  • Support Sigfox revenue growth by running Customer Success program for designated customers aiming at adoption of IOT solutions within the client’s business -
  • considering Sigfox delivery and the client’s people / process / technology implications,

  • Develop and document Customer Success best practices , tools and methodologies.
  • Assist Sigfox landing Sales by participating to Customer Solution Pre-sales efforts : creating and sharing documentation, attending client meetings, all delivered in a timely and professional manner.
  • In order to efficiently manage these responsibilities, the CSUM will have to :

  • Develop a strong working knowledge of all aspects of Sigfox technology (from radio design to cloud development),
  • Develop a good knowledge of Sigfox’s ecosystem, in particular strategic partners, and their available solutions,
  • Develop a consultative approach for IOT use cases , based on Vertical domain specificities, always demonstrating business impact for Customers.
  • 5-8 years of experience in Project management, Service management or Presales role with significant customer value,
  • Strong track record in successful signing of complex deals, in particular in IoT,
  • Strong knowledge in IoT solution end to end design ,
  • Strong ability to manage deadline and work under minimal supervision,
  • Leadership and ability to motivate transversal teams to achieve objectives,
  • Strong presentation skills and project management skills,
  • English : Fluent
  • But more importantly, you need to have the sigfox mindset : Change player, Entrepreneur, Multi-cultural, Expert, Ambitious & humble.

    Sigfox, as a learning organization and open minded on Diversity is ready to welcome Extra-ordinary people and adapt their workplace".

    Our vision : Make things come alive !

    Billions of objects worldwide will be connected to the Internet; their data will be stored in the cloud and will participate in the digitalization of our environment.

    Having a global, simple, low-cost and low-power connectivity solution is fundamental. This is the challenge that Sigfox addresses by deploying a low-

    bandwidth dedicated network, already present in 60 countries .

    Created in 2010 the company is a recognized global pioneer and leader in a sector that is already disrupting business models and will revolutionize the whole of society.

    The ambition of Sigfox, embodied in the slogan " Make Things Come Alive ", is to give a voice to the physical world around us and to allow these billions of objects to play a role in economic and social development.

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