Solution Engineer H/F
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Descriptif du poste

Reporting to the Head of Customer Support and Quality Management, your main responsibilities will include :

  • Manage level 2 / 3 support before escalation to product or R&D
  • Design, develop and maintain dashboards and internal tools following teams needs
  • Be the interface between R&D or Product and our Customer facing teams
  • Provide training and assistance to all our customer facing teams regarding technical topics
  • Follow up on deployment
  • Create and update content for internal, external documentation and in-line manuals
  • Ideal profile :

  • A Bachelor’s degree in computer science
  • 2 / 3 year + of experience working in a Level 2 / 3 support position at a SaaS product company with a strong orientation toward customer service
  • Ability to dig deeply into technical issues and find solutions or workarounds
  • Strong technical knowledge especially on API and SQL
  • Fluent English mandatory
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