Technical Product Manager
Hill-Rom
France-Pluvigner
il y a 12j

Description

JOB SUMMARY : ESSENTIAL DUTIES AND RESPONSIBILITIES : Other duties may be assigned :

  • Identifies service requirements in close cooperation with the relevant stakeholders in the field.
  • Organize reviews with Service management and Service teams to identify Service needs and make sure they are taken into account during PDP / NPD process.
  • Review, evaluate and modify product service requirements and manage to get them included in product DRS (Design Requirement Specifications).
  • Providing technical and service operations guidance, support and training to Field Service, Technical Support, business unit and shared services personnel.
  • Coordinate, communicate and manage new product launches.
  • Teams up with the other s from the other business units and other regions to establish a common way of working and alignment of cross BU technology solutions (commonality in serviceability).
  • Will frequently execute service and rental activities in the field to maintain the operational knowledge and a strong connection to the field.
  • Emphasizes on serviceability from all perspectives : easy to do service, commonality in parts / tools, faultfinding, training of employees, remote services, etc.
  • Develop work instructions for field installation and maintenance of products.
  • Develop relevant work instructions for field usage.
  • Coordinate tools and associated deployment process / work instruction development with R&D, IT and Spare Part teams as applicable.
  • Escalation responsibility to Tech Support, Field Technicians, and customers providing troubleshooting, parts identification and Engineering Change Notice.
  • Be involved in Sustaining Engineering change release process (QS00072) and part of Engineering Change Board to review sustaining engineering changes and make sure other relevant colleagues / TPM’s input is part of the change and all are in agreement of it as it is written (work closely with Design Assurance, Regulatory and Codes and Standards).

  • Assist with field audit / investigations.
  • Qualifications

    EDUCATION AND EXPERIENCE :

  • Excellent knowledge of Service Organization, Operations and processes
  • Experience of project management across functional groups
  • Extensive knowledge of Hill-Rom's SOP's on product design and development is a plus
  • QUALIFICATIONS AND SKILLS :

  • Understanding of project management phases
  • Demonstrates good collaboration skills and techniques and actively participates in cross functional groups to solve problems.
  • Demonstrates good inter-personal skills and negotiating skills.
  • Technical Service

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