JOB SUMMARY : ESSENTIAL DUTIES AND RESPONSIBILITIES : Other duties may be assigned :
Identifies service requirements in close cooperation with the relevant stakeholders in the field.
Organize reviews with Service management and Service teams to identify Service needs and make sure they are taken into account during PDP / NPD process.
Review, evaluate and modify product service requirements and manage to get them included in product DRS (Design Requirement Specifications).
Providing technical and service operations guidance, support and training to Field Service, Technical Support, business unit and shared services personnel.
Coordinate, communicate and manage new product launches.
Teams up with the other s from the other business units and other regions to establish a common way of working and alignment of cross BU technology solutions (commonality in serviceability).
Will frequently execute service and rental activities in the field to maintain the operational knowledge and a strong connection to the field.
Emphasizes on serviceability from all perspectives : easy to do service, commonality in parts / tools, faultfinding, training of employees, remote services, etc.
Develop work instructions for field installation and maintenance of products.
Develop relevant work instructions for field usage.
Coordinate tools and associated deployment process / work instruction development with R&D, IT and Spare Part teams as applicable.
Escalation responsibility to Tech Support, Field Technicians, and customers providing troubleshooting, parts identification and Engineering Change Notice.
Be involved in Sustaining Engineering change release process (QS00072) and part of Engineering Change Board to review sustaining engineering changes and make sure other relevant colleagues / TPM’s input is part of the change and all are in agreement of it as it is written (work closely with Design Assurance, Regulatory and Codes and Standards).
Assist with field audit / investigations.
EDUCATION AND EXPERIENCE :
Excellent knowledge of Service Organization, Operations and processes
Experience of project management across functional groups
Extensive knowledge of Hill-Rom's SOP's on product design and development is a plus
QUALIFICATIONS AND SKILLS :
Understanding of project management phases
Demonstrates good collaboration skills and techniques and actively participates in cross functional groups to solve problems.
Demonstrates good inter-personal skills and negotiating skills.