Veeva has been investing in customer success since the founding of the company. To further these efforts, Veeva is now expanding our Customer Success Management (CSM) team.
We work alongside our product, sales and services teams to help customers achieve even higher levels of success.
The Customer Success Manager will provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM.
In addition, the CSM team will identify and promote best practices for the management of a SaaS CRM program.
We are looking for members of this team to work with Veeva's most strategic customers across Europe. As a member of the CSM team, you will help to develop the specific strategies, tactics and processes that will make this team truly valuable to ongoing customer success.
To help calibrate the expectations of this team, the Veeva CSM team is not a team of Account Managers that know a little product.
It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.
Successful candidates have Veeva or Salesforce CRM related consulting experience (delivery / implementation).
Opportunities are available across Europe for this role as this is a Work Anywhere position. There is no work location requirement as long as you are in proximity to an airport and able to meet travel requirements.
You must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).
What You'll Do
Nice to Have
Perks & Benefits