Customer Success Manager
Didomi
Manche, Saint-Lô, FR
il y a 13h

About

Didomi is an innovative French company that develops a SaaS platform for privacy management. We help our customers to comply with their regulatory obligations, in particular with the European Data Protection Regulation (GDPR), and to build a relationship of trust with their customers regarding personal data.

Our solutions are designed to help data protection officers (CIOs, Data Protection Officers, Legal & Compliance officers) in their daily tasks regarding privacy management.

We work with leading brands like Weight Watchers International, Orange, Le Bon Coin, Harrods

As part of our very strong growth, we are looking for our new talent to accelerate our expansion. (we just raised $40M!!)

  • Find out more at www.didomi.io.
  • Job Description

    Deepdive into the future, embrace Privacy Compliance Complexity and bring your talent to our fast growing project : building the European Privacy Tech leader.

    Didomi is an innovative French company that develops a SaaS platform for privacy management. We help our customers to comply with their regulatory obligations, in particular with the European Data Protection Regulation (GDPR), and to build a relationship of trust with their customers regarding personal data.

    Our solutions are designed to help data protection officers (CIOs, Data Protection Officers, Legal & Compliance officers) in their daily tasks regarding privacy management.

    We work with leading brands like Société Générale, Orange, TF1, Deezer, Le Bon Coin, Harrods

    In 2022, Didomi acquired Agnostik to strenghten our compliance offering, in controlling and optimizing their value chain based on the use of user consent.

    This team has been focused on providing tools and services to assess, improve and maintain organizations' highest privacy standards over time.

    Together, Agnostik and Didomi will redefine the way companies can implement, maintain and monitor their safety and compliance processes.

    You will join the Customer Success Management team, which ensures the good adoption of our solution by our customers, supports them and participates in the development of our portfolio thanks to its determining role from onboarding to renewal.

    Reporting to our Customer Success Director, you will be responsible for :

    Your role :

  • Manage and be responsible for a customer portfolio (Media, e-commerce, Brands Key Accounts Customers / between 15-20)
  • Answers our clients needs, questions, concerns (email,phone)
  • Develop solid relationships with users of our platform on a daily basis
  • Onboard and train new users and make them product experts
  • Understand their business, their challenges and their needs to build a trusted advisor relationship
  • Navigate complex organizational structures to establish and maintain close relationships that facilitate usage and success with Agnostik’s technology
  • Ensure a high adoption rate (for example with operational and methodological training for key accounts)
  • Guarantee our proof of value (ROI) : reports, calls, meetings, Business Reviews, workshops
  • Develop a deep understanding of Planhat technology to help create best practices for customer success (e.g. support the creation of customer best practices)
  • Help to collects feedback, review, study case (ambassadors program)
  • Be the Customer’s voice for improvement and development of new features
  • Answers our clients needs, questions, concerns
  • Identify portfolio development opportunities in partnership with the KAM team
  • Maintain a very high level of customers satisfaction
  • Minimize churn and create customers loyalty
  • Onboard new joiners
  • What we are looking for :

  • Up to 3 years of Customer Success (or consulting experience) providing insights, building relationships with C-Level contacts with enterprise accounts in B2B environment
  • Experience building, analyzing, and interpreting customer data to influence stakeholder decision making
  • Experience in Adtech (within a SaaS software company this is a big plus)
  • French native candidate with an excellent level of English (an other language is a plus)
  • Excellent writing & communication skills
  • Problem solving, conflict resolution and critical thinking
  • Self-motivated, teamwork spirit
  • Client oriented, empathic, enthusiastic and open-minded with our customers
  • Process :

  • 1 / HR screen with our Talent Acquisition Manager (20 minutes)
  • 2 / ITW with one Agnostik team member (45 minutes)
  • 3 / Last interview with our CS Director (20-30 min)
  • Additional Information

  • Contract Type : Full-Time
  • Location : Paris, France (75002)
  • Experience : >
  • 3 years

  • Possible full remote
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