Customer Onboarding Team Manager
Aircall
Paris
il y a 1j

Aircall is on a mission to revolutionize the business phone industry! We are an advanced, cloud-based business phone system and call center software all wrapped up in one single tool (no hardware, 100% integrated).

But behind our product are the people driving it . Ambition, Community, Teamwork and Transparency these are the values we live by at Aircall.

We know that success comes from smart work and deserves to be recognized and rewarded If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups then Aircall is the company you are looking for! The Customer Onboarding Team manager will lead and grow a team of onboarding managers based in Paris, to work with new corporate and institutional clients.

You will be responsible for ensuring that all corporate client onboarding applications are completed in line with client expectations and efficiently.

Your mission Aircall :

  • Manage and Scale a team of 5+ onboarding managers based in Paris and grow the team
  • Increase product adoption and knowledge
  • Provide an exceptional experience for our clients by understanding their business objectives to drive adoption of core functionalities.
  • Refine strategic client goals and turn them into measurable KPIs & measurable product insightCollaborate with internal partners : Sales, Success, Support, Product teams, to continuously optimize and improve processes.
  • Drive and Develop processes, practices & tools
  • Deliver a superior customer experience
  • Improve KPIs to ensure measurable goals, tracking and reporting
  • Work with top management and US counterparts to ensure consistency
  • Design & constantly refine the coaching program to ensure knowledge across the team
  • A little more about you :

  • A minimum of 8-10 years of experience in onboarding, project management or account management , including 2+ years of people management
  • Solutions driven
  • Strong analytical / logical thinking skills, structured analysis process, and clarity of thought
  • Previous experience in a B2B SaaS company is appreciated
  • Previous experience with project management tools and salesforce is a plus
  • Fluent / native in English
  • Passion for consistently providing excellent customer experience
  • Flexible, fast learner who thrives in a constantly-changing work environment
  • High energy level with excellent communication skills; written and verbal
  • Starting date : asap Why join us? Key moment to join Aircall in term of growth and opportunities ️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 30+ Nationalities : cosmopolite & multi-cultural mindset Sunny offices in the center of Paris with incredible perks and regular team parties Competitive salary package & benefits (health coverage, lunch, commute, sports)Aircall is committed to building a diverse, equitable and inclusive workforce.

    We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.

    If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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