Senior Technical Account Manager - Banking Sector
SAS Institute Inc
il y a 8j

Role Summary

Some people see data as facts and figures. But it’s more than that. It’s the lifeblood of business. It contains an organization’s history and it’s trying to tell you something.

SAS helps customers around the world make sense of the message. As the leader in business analytics software and services, SAS transforms data into insights that give our clients a fresh perspective on their business.

They can identify what’s working. Fix what isn’t. And discover new opportunities.

Based in France and being part of the Western Europe Customer Advisory organization, you will play a key role in delivering pre-

sales and technical expertise for a key SAS customer within the Banking space. As Senior Technical Account Manager, you establish and build broad relationships with our customer, identify strategic opportunities, bringing the necessary domain and SAS expertise to assist with the development of new sales initiatives as well as existing SAS implementations. Main focus areas :

  • You communicate and present current SAS technologies and solutions as well as future direction.
  • You lead teams working with the Account Executive in all customer related activities involving SAS while ensuring highest customer satisfaction.
  • You help to ensure that the customer maximizes the value of their SAS purchase and ensures adoption ultimately resulting in the preservation of our renewal revenue.
  • You provide follow-up support in disseminating technical across both organizations.
  • Responsibilities :

  • Engage client at executive and other levels to nurture and enhance relationship.
  • Deliver up-to-date information on our capabilities including roadmap and strategic direction.
  • Establish and maintain a strategic partnership with the client.
  • Serves as the primary technical contact between the Account Executive, Systems Engineer, and other services available on all pre-sales activity.
  • Works with SAS Professional Services to coordinate pre-sales efforts with paid consulting opportunity.
  • Acts as the strategic advisor to SAS users and customer IT management.
  • Collaborates with Account Executive to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and to promote and maintain the integrity of the SAS / client relationship.
  • Assists the Account Executive in developing and moving sales leads and opportunities forward.
  • Works with Account Executive to learn about customer business, identify latent pain, and set priorities on specific action items.
  • Partners with sales team to develop and manage overall Account Engagement Plan that documents all SSOs, Action Plans, the support resources required for each step, and the timeframes for all elements.
  • Compiles status reports and ensures that account action items are completed and / or escalates to appropriate level of management when needed.
  • Documents how SAS is being used throughout the account. May periodically recommend changes or enhancements.
  • Promotes use of other SAS technology, solutions and resources available to ensure optimal use and customer satisfaction.
  • Maintains up-to-date knowledge of competitive marketplace as well as key competitors at client.
  • Your ideal profile :

  • Worked in a similar role for Banking / Financial Sector customer
  • Clear understanding of sales strategies and cycles.
  • Excellent problem solving, organizational, decision-making written, oral and interpersonal skills.
  • Ability to conceptualize client needs and translate into specific implementation strategies.
  • Ability to work independently and as part of a team.
  • Result focused.
  • Ability to travel.
  • Bilingual French / English.
  • Location :

    The French HQ is based out of the South West of Paris and you will also be able to utilize our satellite office located in La Défense, which is a modern working environment with superb facilities to promote creativity and collaboration.

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