General Profile : Requires specialized depth and / or breadth of expertise. Interprets internal or external business issues and recommends best practices.
Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations.
May lead functional teams or projects.
Engages with customers to understand customer roadmap, interpret the technology and service needs and identify opportunities for Applied service engagement.
Identify customer high value problems. Works with service business unit and service products development team in service product development and transfer to customers including on-site optimization.
Capture and feedback service learnings to SBU and SPD. Serves as liaison between the customer and the SBU / SPD, ensuring clear understanding of customer issues and delivery of applicable service solutions Works closely with customer and FSO team to meet CSA performance KPIs Resolve significantly complex tool issues utilizing systematic troubleshooting methodology (DOEs, FDC, Analytics, etc.
Communicate learnings to rest-of-world to strengthen service product packages.
Education : Bachelor's Degree
Experience : 7 - 10 Years