IT Support Engineer L1
dimension data
Paris, France
il y a 1j

IT Support Engineer L1

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

We are currently looking for an IT Support Engineer to support the European IT Team in achieving its strategic objectives.

What you'll be doing

The IT Support Engineer is the main in-country representative of the European IT organization. They are the interface between the local business organization and IT.

In this structure they are the single point of contact for our internal clients (end users) ensuring their IT systems are running fine, allowing them to support Dimension Data’s external clients.

This includes the installation, configuration and maintenance of the IT infrastructure systems. The analysis and resolution of incidents and problems in a timely and accurate fashion and the provisioning of assistance to our end users are the other main parts of the role.

They will need to understand the local country’s requirements and ensure they are being considered in the overall IT strategy and in the coordination and prioritization of the IT tasks.

They will advise the end user how IT can support the business to optimize the outcome of their work.

What would make you a good fit for this role?

  • Ability to set the focus of their work to help the client
  • Ability to communicate with the clients in a highly professional way
  • A team player but also able to work independent, self-organized and self-motivated
  • Ability to quickly gather and understand technical problems
  • Ability to translate business requirements into technical deliverables
  • Interested to learn and to improve themselves regularly
  • Goal oriented to analyze and solve all requests in the given SLA’s
  • A technical education and experience in a high performance IT Support / Helpdesk service
  • Knowledge about ITIL and their defined procedures
  • Experience in usage of ticketing tools (like Service Now, Siebel etc.)
  • Knowledge of current Microsoft Windows desktop and server operating systems
  • Knowledge of Microsoft Office suite
  • Knowledge of hardware (Laptops, PC’s, Mobiles) with understanding of servers
  • Understanding of Microsoft Active Directory and Microsoft Exchange
  • Knowledge of mobile devices (Handhelds)
  • Fluent in English and French
  • Desirable :

  • Certification as MCSA or MOS
  • Knowledge in usage of SCCM / creating of software packages
  • Understanding of both wide and local network structures
  • Knowledge of Service Now
  • Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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