Community Relations Agent (FR) - BlaBlaBus
Bla Bla Car
Paris, France
il y a 6j

Company Description

BlaBlaCar’s vision is to bring fairness, freedom and fraternity to the world of travel.

BlaBlaCar was created in 2006 with one dream in mind : fill the millions of empty seats on the road to create an efficient, affordable and friendly way to travel.

Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network.

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility.

We offer long distance carpooling service, a commuting carpooling service, and since 2018 a marketplace bus service too.

A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too!

In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience.

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities, serving a global member-

base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar.

We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally mission-driven.

Job Description

What you will directly contribute to :

Answering member messages and requests well and fast and handling passenger claims

Providing users with guidance and support through various channels (tickets, chat, & phone) at high quality level (we offer a 100% response service)

Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the French community

Gathering feedback and communicating it to Product Teams

Improving the overall member and travel experience

Reporting to France Associate manager

Working hours will be at the office during the week and covering evening and / or weekend hours working from home.

Qualifications

What you will need to be successful

We are looking for humble, caring, indulgent people who enjoy working with a dynamic team and are willing to help, find solutions, learn and share their knowledge.

Excellent proficiency in written and spoken French

Fluent communication in English, additional languages a plus

Ability and experience to handle high volumes efficiently

Strong knowledge of the web ecosystem

Good understanding of BlaBlaCar’s values and vision

Enjoy working as a team-player and learning from others

Experience in customer service an asset

Knowledge and experience with BlaBlaCar and BlaBlaBus products a plus

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