The ADP Group (N 1 worldwide listed on NASDAQ.) Is the specialist in outsourcing services for HR processes. These services are based on internet technologies and cover many areas such as payroll, personnel administration, social declarations, etc
With 55 years of expertise ADP is the largest outsourcer of payroll (workforce) and human resources administration services.
In Europe, ADP Employer Services has a turnover of over 482 million euros in this area. Nine million employees in 13 European countries receive a payslip made with one of its systems.
In this context, we are looking for :
Streamline H / F Sales Engineer Streamline
In customer service, you represent the heart of expertise Payroll as part of our service commitment STREAMLINE FRANCE.
Your mission is divided into six major issues :
Within the Expert Payroll Engineers collective, you receive the requests from our customers (ADPeService) that have been the subject of a prior criticality qualification and a scoping analysis by the ADP Payroll Manager.
You become the owner of the requests and in charge of their processing as soon as an intervention requires a thorough analysis and parameterization work, justifying a time and increased availability.
You are in direct contact with the ADP Payroll Manager and / or a client as soon as a ticket or a thematic action plan (recasting of contributions, .
concerning it is entrusted to you, and for the defined duration of its resolution. Thus, the ADP Payroll Manager has your telephone contact and is likely to be in direct interaction with you during this resolution.
You carry the delivery and the recipe of the treated point.
Your mission takes place within the group of engineers Expert by service pole. The requests are assigned to you as part of a shared Siebel group and according to a collective capacity planning.
You contribute to a collective quantitative and qualitative management performance and contribute with your colleagues Experts to define the standard of performance to expect, considering the requirements of internal and final customers and the nature of your business.
Your request processing activity in terms of detailed analysis, recommendation of solutions and parameterization relies on processing options capitalizing on the value proposition of the ADP modeled offer and the desire to retain parameterization as close as possible to the parameterization models recommended by ADP and the final functional requirements of the customer.
Your contribution, for our service commitment STREAMLINE FRANCE is primarily focused on the management performance of the PAIE parameter request backlog of our customers (qualitatively and quantitatively) and the search for a management performance of this measurable and progressing backlog keep on going.
You also contribute to the respect of the Monthly Model release policy applicable to the customer park.
Have a transverse vision of IS
Know the client's organization
Know the state of the art of the areas of intervention
Understand the technical decision-making architecture
Know about PAIE jobs and have a good understanding of HR practices in business
Know the HR processes of the company
Know your offers
Know your organization
Know how to federate and steer his client
Know how to manage the customer relationship
Know how to integrate into a service center
Perform a pay setup project
Diagnose a situation
Manage conflictual contexts
Negotiate and convince
Use office tools
Valuing your work and keeping track of related quotes
Have a good relationship
To listen to others
Anaytical and synthetical mind
Being a driver, a player in continuous improvement
Accelerate decision-making by sharing with his manager
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.
Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.