We are currently recruiting for an Assistant Guest Service Manager to join the Front Office team at The Hoxton, Paris.
In 2017, we’ll be opening the doors of The Hoxton, Paris, our fourth hotel in Europe. Located in the city's 2nd arrondissement in an 18th century hotel particulier designed by Nicolas d’Orbay, The Hoxton, Paris will embrace the building’s history with its Parisian façade and its original spiral staircases, courtyards and glazed lobby.
The hotel has 172 rooms, a restaurant, a speakeasy, a lobby café and a meeting and events space. The neighbourhood, which is well known as a thriving business district, is also home to some of the best new restaurants and fashion stores, with many more exciting openings to come.
The Hoxton gives each person who comes through the doors an experience - a chance to hang out with the locals and discover the neighbourhood.
Ennismore is a London based owner and developer of hospitality properties and experiences around the world. Part developer, part operator and part creative studio.
We have built a multi-disciplinary team that specialise in hotels, resorts, bars, restaurants and unique experiences.
The opportunity to be part of the opening Front Office team at one of Europe’s most exciting hotel openings.
There is opportunity to grow with an exciting young company and be part of a team who are passionate about everything they do.
The opportunity to work for an innovative organisation, committed to not just building new hotels but building a global brand.
The opportunity to challenge the norm and work in an environment that is both creative and rewarding.
Receive a competitive package with a significant opportunity for career development.
We don't go for strict long winded job descriptio ns, however here's an idea of how we see the role...
Deals with the arrival and departure processes for all guests.
Deals with the in house guests accounting and ensures the accuracy of guest billing.
Operationally manages during their shift to ensure guests are well cared for.
Ensures the accuracy of data in all systems and provides the necessary daily reports for all departments.
Manages the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
Ensures all guests are quoted the correct rate as per the selling strategy and web site.
Ensures all telephone calls are answered as quickly and efficiently as possible.
To maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
To report any maintenance issues to the correct department and check to ensure the work has been completed.
Uses a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activity.
Monitors the performance of the team, setting stretching but realistic objectives to ensure the team are well motivated.
Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
Play an active role in the enhancement of the relationship between Front Office, Housekeeping and Maintenance and Front Office.
Will need to be personable, engaging, sociable and have a good sense of humour!
Likely Background ...
You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office.
You may have been involved with a new opening in a past life.
You may be currently working in a lifestyle or high-end contemporary hotel in Paris or a similar market place.
You'll have an appropriate level of higher education.
Ideally you'll know your way round the hotel's PMS, Opera 5.0.
Fluent in French and have a good command of English (spoken and written).
This is a very special opportunity to join an extremely friendly company, which still has a ton of potential to grow. In return, expect a great salary with competitive benefits and career growth. Get in touch