Customer Success Representative
Airbnb, Inc.
Paris, France
il y a 4j

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world.

Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries.

We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

Luckey Homes, now a part of the Airbnb family, is a leading Host Management Company. Luckey offers property owners an all-

inclusive service : listing of their residence, management of guest arrivals and departures, professional cleaning services, 24 / 7 assistance, and more.

As we continue to expand our business, we continue to look for the best and brightest to drive strategic business decisions.

To this end, the Luckey team are looking for a Customer Success Representative to join the team.

This position sits within Luckey Homes’ Online Operations’ function. Your role will be to ensure that our guests have a unique and positive experience.

Responsibilities :

  • In collaboration with your manager, you will handle emails and calls from customers and ensure that their needs are satisfied.
  • You will be tasked with ensuring an excellent candidate experience; from the first booking request through to the arrival of the guests, everything must be organized efficiently.
  • You will be in charge of the management and follow-up of any possible disputes at the end of a guest’s stay.
  • You will also work with other employees in all of Luckey’s development projects : improving our processes and tools.
  • Requirements :

  • A passion for delivering a top quality customer experience.
  • Fluency in English & French (both verbal and written).
  • Ability to remain calm in all circumstances, make decisions quickly and manage unexpected events.
  • Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions.

    Qualified individuals from all walks of life are encouraged to apply.

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